Privacy Policy

This Privacy Policy explains how Ladies Touring Tenerife collects, uses and protects personal information when you use our website, make a booking or communicate with us.

We are committed to protecting your privacy and handling your personal data responsibly.

Contents

• 1. Who We Are
• 2. Information We Collect
• 3. How We Use Your Information
• 4. Health, Insurance & Travel Information
• 5. Email Communications
• 6. Photography & Media Preferences
• 7. Cookies
• 8. Third-Party Services
• 9. Data Storage & Security
• 10. Data Retention
• 11. Your Data Rights
• 12. Contact

1. Who We Are

For the purposes of UK GDPR, the data controller for this website is Travel Services Abroad Ltd, trading as Ladies Touring Tenerife.

Ladies Touring Tenerife acts as the data controller responsible for personal data collected through this website.

Ladies Touring Tenerife is a UK-based business providing hosted small-group travel experiences in Tenerife.

Our registered company name is Travel Services Abroad Ltd, registered in England and Wales with company number 16685381. Our registered office is 128 City Road, London, EC1V 2NV, UK.

For the purposes of UK data protection law, Ladies Touring Tenerife acts as the data controller responsible for the personal information collected through this website.

2. Information We Collect

We may collect personal information when you use our website, make a booking, complete forms or contact us.

This may include:

• Name
• Email address
• Telephone number or other contact details
• Emergency contact information
• Booking details
• Payment information processed securely through third-party payment providers
• Health and activity-related information provided through the Health & Travel Declaration form
• Dietary or allergy information you choose to give us
• Travel insurance information, including proof of insurance where required
• Cookie consent preferences
• Any information you provide when contacting us by email or through website forms

We only collect information that is reasonably necessary to operate our services, manage bookings, communicate with guests and help support guest safety.

3. How We Use Your Information

We may use your information to:

• Process and manage bookings
• Send important booking and travel-related communications
• Confirm experience participation and payment status
• Review Health & Travel Declaration information
• Check that required travel insurance has been provided
• Support guest safety and operational planning
• Respond to enquiries and provide customer support
• Send newsletters or marketing emails if you have opted in
• Maintain internal records relating to bookings and guest communications

We do not sell or rent your personal data to third parties.

4. Health, Insurance & Travel Information

Guests may be asked to complete a Health & Travel Declaration before participating in an experience.

This may include information about health conditions, activity suitability, altitude awareness, dietary needs, emergency contacts and travel insurance.

Where required, we may also collect proof of travel insurance before participation.

This information is used only for booking administration, operational planning, guest safety and related support purposes.

Health and insurance information is handled confidentially and access is limited to those who need it for legitimate business or safety reasons.

If the declaration form is provided through a third-party form service such as Google Forms, the information you submit may also be stored within that connected service and any linked spreadsheet used for administration.

5. Email Communications

If you contact us or make a booking, we may use your email address to send important information about your reservation, payments, experience logistics or guest preparation.

If you choose to subscribe to updates or newsletters, your email address may be stored using an email marketing service such as Mailchimp.

You may unsubscribe from marketing emails at any time using the unsubscribe link in the email or by contacting us directly.

6. Photography & Media Preferences

Photos or videos may occasionally be taken during an experience for marketing or promotional purposes.

If you tell us that you do not wish to appear in photographs or videos, we will record and respect that preference where reasonably possible.

We may therefore hold limited information about your media preferences for administrative purposes.

7. Cookies

Our website uses cookies to improve user experience and ensure the website functions correctly.

We use a cookie consent system that allows visitors to accept, reject or customise cookie preferences. The live site currently presents categories including necessary, functional, analytical, advertisement and unclassified cookies, along with consent controls. :contentReference[oaicite:4]{index=4}

Cookie preferences and consent choices may be stored securely in the website database as part of our consent management process. Our Cookie Policy provides more information about how cookies are used.

For more detail, please see our Cookie Policy.

8. Third-Party Services

We may use trusted third-party services to help operate parts of our website and business.

These may include:

• Payment processing providers
• Email marketing providers
• Website hosting providers
• Form and spreadsheet providers used for declarations or administration
• Analytics services such as Google Analytics, if enabled
• Cookie consent and website functionality tools

These services operate under their own privacy policies and data handling practices.

9. Data Storage & Security

We take reasonable steps to protect personal information from loss, misuse, unauthorised access or improper disclosure.

Access to personal information is limited to authorised persons who need it for business, booking or guest support purposes.

However, no internet-based transmission or storage system can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary to operate our services, manage bookings, meet legal or accounting obligations, resolve disputes and maintain appropriate business records.

Health and insurance information will not be kept for longer than is reasonably necessary for the administration and safe operation of the relevant experience, unless a longer retention period is required by law or necessary for resolving a complaint or claim.

11. Your Data Rights

Under UK data protection law, you may have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data in certain circumstances
• Object to certain processing activities
• Withdraw consent where processing is based on consent
• Request restriction of processing in certain circumstances

If you wish to exercise any of these rights, please contact us.

12. Contact

If you have any questions about this Privacy Policy or how we handle personal information, please contact us:

Email: info@ladiestouringtenerife.com

We will do our best to respond within a reasonable time.